What kind of payment do you accept?

We accept Visa and Mastercard. We offer secure and safe shopping to our customers. You may shop at The Fanciful Gardener online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions to our customers. The company adheres to strict industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) for secure Internet Protocol (IP) transactions, industry leading encryption hardaware and software methods and security protocols to protect customer information, and compliance with the Payment Card Industry (PCI) Date Security Standard. 

When will I receive my order?

We work with several suppliers to provide you with quality products. Your order may include items from different suppliers who may ship out their orders at different times. Most of our suppliers generally use UPS for shipping.  Please review Terms and Shipping for a detailed information about shipping.

Do your products have a warranty?

Yes. Please review Terms and Shipping for detailed information related to warranties.

Do you have a return policy?

Yes. Please review Terms and Shipping  for detailed information related to our return policies.

How do I care for and maintain the Rustic Natural Cedar products?

The Rustic Natural Cedar garden products may be stained or painted. If you prefer, you may let the wood weather naturally to a silver gray patina. Treated or untreated, the cedar will not warp or shrink. All cedar log furniture undergoes a normal process called "checking." Checking - or a slight cracking through the outer growth rings - happens as the wood naturally expands and contracts to release moisture. Checking does not affect the integrity of the wood.      

How do I take care of and maintain the willow arbors, willow gazebos, or willow fencing?

You may let the willow weather naturally outdoors, however, if you want to give prolonged protection to a willow product, particularly a gazebo, you may periodically apply linseed oil to it.

If I have any questions, how can I contact you?         

You may contact us by e-mail at: info@thefancifulgardner.com or by filling out the form on our "Contact Us" page, or by telephone at 1-800-210-1867.